Easipay Emergency Relief Portal
Check Token Status
Enter your meter number, mobile number, and reference number to check your claim.
How to Check Your Status
- Your 11-digit meter number
- The mobile number you registered with. Spaces or +675 are fine.
- Enter your reference number (8 letters and numbers, e.g. K7M2Q9XB). It is not case-sensitive.
Checking Your Claim Notes
If you have submitted a Claim Note (a query or additional information about your claim), you can check for responses on this same page.
- Enter your meter number, mobile number, and reference number for your claim.
- Click Check Status — your token status and any claim notes will appear together.
- Look for the Your Queries & Notes section to see your notes and any team responses.
Need to submit a new note? Use the Submit a Claim Note page. Do not resubmit a new claim.