Easipay Emergency Relief Portal
Check Token Status
Enter your meter number, mobile number, and reference number to check your claim.
How to Check Your Status
- Enter your 11-digit meter number (numbers only, no spaces).
- Enter the mobile number you used when registering.
- Enter your reference number (e.g. REF-XXXXXX). It is not case-sensitive.
Checking Your Claim Notes
If you have submitted a Claim Note (a query or additional information about your claim), you can check for responses on this same page.
- Enter the same meter number, mobile number, and reference number used for your claim.
- Click Check Status — your token status and any claim notes will appear together.
- Look for the Your Queries & Notes section to see your notes and any team responses.
Need to submit a new note? Use the Submit a Claim Note page. Do not resubmit a new claim.