Submit a Claim Note

Before You Begin

• •This is for customers who have already submitted a claim and need to add information or ask a query.
• •This is not a new claim. Your existing claim will not be affected.
• •You will need: your Claim Reference Number, your Meter Number, and your registered Phone Number.
• •After submitting, you will receive a Note Reference Number. Keep it for your records.
• •To see the status of your note and any response from our team, go to the Status Check page and enter your Claim Reference Number, Meter Number, and Phone Number.